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Start the right conversation

One secure form for service enquiries, referrals, complaints and partnership conversations. Tell us what you need and we will direct it to the right person.

Contact ICCare

Use this form for children's respite, adult day services, residential support, community support, referrals, feedback and partnership enquiries.

One secure route

Complete the form and we will direct your enquiry to the right person. Required fields are marked .

For immediate danger call 999. For safeguarding routes, use our safeguarding page.

What happens next

Your enquiry is recorded securely for the ICCare management team. A website enquiry does not confirm a place, funding or suitability; it starts the right conversation.

  1. 01
    Management reviews the enquiry

    We identify the subject, urgency and the ICCare lead or external route best placed to respond.

  2. 02
    You receive the right response

    We reply using your chosen contact method and explain the service, referral, complaint or partnership route that applies.

  3. 03
    The next step is agreed

    If more information is needed, we explain the secure way to share it and what assessment, review or decision will follow.

SNIPs eligibility and referral

Use Sheffield’s official SNIPs information for the Council’s current access and referral route.

Urgent safeguarding

Do not use ordinary email for an emergency. Call 999 if someone is in immediate danger, or use the routes on our safeguarding page.